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FAQs

Why did my transaction fail?

Don't worry! It happens sometimes. Transactions can fail for several reasons. Sometimes you can guess why it was declined based on the response code, but only your credit card issuer or financial institution can confirm the specific reason, so your best bet is to get in touch with them.

These are the usual culprits for credit cards:

  • Incorrect credit card number or expiration date
  • Insufficient funds
  • If you're outside of the US, some credit card companies will reject international charges as an anti-fraud measure.
  • If you see a message that says “Processor Network Unavailable,” it could indicate a glitch with the back-end processing network. Try the transaction again.

These are the usual culprits for PayPal and Braintree payments:

  • If you see a message that says “Processor Network Unavailable,” it could be a glitch in the back-end processing network. Try the transaction again!
  • If you see a message that says “Paypal Pending payments are not supported,” then reach out to PayPal and ask them not to put payments on review.

 

 

Where are returns sent?

The return address of your store is by default Printful's, and is based on where your package was fulfilled:

  • Packages sent out from our US and Mexico fulfillment centers are returned to our Charlotte or Dallas facility. The correct return address will be mentioned on the order packaging. If this information isn’t for some reason available to your customer, then the returns must be sent either to Charlotte or Dallas, based on which facility is located closer to the customer. Charlotte address: 11201 Ed Brown Rd, Charlotte, North Carolina, 28273. Dallas address: 217 Wrangler Drive, Coppell, Texas 75019.
  • Packages sent out from our facility in Canada are returned to: Unit 3, 3500 Laird Rd, Mississauga, ON L5L 5Y4 Canada.
  • Packages sent out from our Latvian facilities are automatically returned to Plienciema 5, Marupe, Marupes novads, LV-2167, Latvia.
  • Packages sent out from our Spanish facility are automatically returned to Travessía Prat de la Riba, 91-95, 08849 Sant Climent de Llobregat, Barcelona, Spain.
  • Packages sent out from our UK facility are automatically returned to Antar 2, 1 Headway Road, Wolverhampton, WV10 6PZ.
  • Packages fulfilled by our partner facilities in Australia are returned to: 40 Tanimbla Street, Kedron, Queensland 4031, Australia (apparel orders); 338 Albert St, Brunswick VIC 3056, Australia (non-apparel orders).
  • Packages fulfilled by our partner facilities in Japan are returned to: Komiyaji 817-3, Shinwamachi, Amakusa, Kumamoto prefecture, 863-0101 Japan (apparel orders); Ibe 15, Kunogi, Nakanoto, Kashima, Ishikawa prefecture, Japan 929-1801 (non-apparel orders).
  • Packages fulfilled by our partner facility in Brazil are returned to: Rodovia Santos Dumont, 4791 (Antigo KM 3,5), Armazém 111, Galpão 02, Empreendimento Caxias Park. Parque Paulista. CEP 25251-460. Duque de Caxias - RJ, Brasil.

 disclaimer: only for product returns. All other types of correspondence (notices, letters, etc.) sent to our address will be returned to the sender, as we're not legally permitted to open correspondence that's not addressed to us. 

Once a return package reaches our facility, we’ll notify you via email. Based on the reason for the return, we'll decide what the next steps should be. Check out our return policy for more info. 

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